Overview
This presentation explains how to access Ndax (Canada’s regulated cryptocurrency exchange) safely and efficiently. It covers login methods, multi-factor authentication, common troubleshooting, security best practices, developer API access, fee considerations, withdrawal options, and quick links to official resources.
Who this is for
- New Ndax users who want a simple step-by-step sign-in guide.
- Experienced traders seeking security hardening tips and API access.
- Developers integrating trading tools with Ndax's API.
Quick facts
- Platform: Ndax web, iOS, Android.
- Regulation: Canadian marketplace with account agreements & custody disclosures.
- Typical trading fee reference: 0.2% (see official Fees link below).
Getting Started — Login Basics (h1 → h2 → h3)
Step-by-step sign-in
- Visit the official Ndax homepage and click
Login (or go directly to the Support & Login page).
- Enter your registered email and password.
- Complete Multi-Factor Authentication (MFA) when prompted — Ndax enforces strong MFA measures for account safety.
- If you use SSO or enterprise access for OTC/Wealth accounts, follow the specific instructions provided by your Ndax representative.
Troubleshooting common login issues
- Forgot password: use the password reset flow from the login page — check your inbox (and spam folder) for the reset email.
- Can’t receive MFA codes: confirm your device time is correct, try alternate delivery (email vs authenticator app), or contact Support.
- Locked account: follow the Support guidance or open a ticket with Ndax’s help center for identity verification steps.
Tip
Use an authenticator app (TOTP) rather than SMS for stronger security; store recovery codes in a password manager or secure physical location.
Security & Account Protection
Core measures
- Mandatory 2‑factor authentication (MFA) for all accounts.
- Login alerts: immediate email & push notifications showing IP and time of login attempts.
- Cold and hot wallet custody controls; Ndax publishes a custody disclosure for institutional-grade safeguards.
Best practices
- Use a unique, high-entropy password stored in a password manager.
- Enable hardware security keys (if supported) or an authenticator app.
- Watch for phishing — always confirm you’re on
ndax.io before entering credentials.
Developer Tools & API Access
Who should use the API?
Traders building bots, institutions needing programmatic trading, and developers integrating market data should use Ndax’s API documentation and developer guides.
Getting API credentials
- Sign in to your Ndax account.
- Navigate to the API Access section in Support / Developer Tools.
- Create API keys and configure permissions (read-only, trading, withdrawals — set minimally required scopes).
Security note for API keys
Never embed keys in public code repositories. Use environment variables or secret managers and rotate keys periodically.
Fees, Withdrawals & Limits
Fees at a glance
Ndax lists trading fees, withdrawal fees, and CAD withdrawal specifics in their Fees section. Typical references include a base trading fee (commonly cited as 0.2%) and specific CAD withdrawal charges.
Withdrawal options
- Interac e-Transfer and EFT options for CAD withdrawals — fees and limits vary (examples: Interac $1.50 / EFT $4.99; check live page for updates).
- Crypto withdrawals: coin and network dependent — the platform provides current fee schedules and also offers Express/Standard/Flex Bitcoin withdrawal options.
Tip
Before initiating large withdrawals, check the withdrawal status and any network congestion that might affect timings and fees.
Frequently Asked Questions
How do I reset my password?
Use the password reset link on the login page and follow the emailed instructions. If you suspect compromise, contact Support immediately.
How do I enable MFA?
From your account security settings, choose your preferred MFA method and follow the setup steps. Save backup codes securely.
Where can I find official support?
Visit Ndax’s official Help Center and Support pages for guided articles, API docs, and contact channels.
Resources — Official Links
Direct access to the most useful Ndax pages. (Open each link in a new tab for account or API setup.)
Note: official fee amounts, limits, and policies change over time — always verify the linked pages for the most current information.